Troubleshooting games

However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, see the steps in:. How to install and uninstall a PC game on a Windows device. Error messages. See the list of common error codes and solutions in:. Find your error code. If your error code is not listed, search for it on the Xbox Support website. Xbox support. For Game Pass games, check the status of your subscription. Make sure your Xbox Game Pass subscription is current by signing in and checking the status.

Make sure your device is online. If needed, follow the steps in:. Select Log In. Choose the option to sign in using your Xbox credentials, and then sign in with the Xbox account credentials you want to check. If you do have an EA account linked with that Xbox account. You should then be able to install EA Play games. You can find information about your linked EA account here:. My EA account. This means that your Xbox account is not linked with any EA account.

Sign in with your Xbox account in the Xbox app for Windows and then try to install a game. This will also help with performance in some cases. As of Turn those off before hooking into a game with OBS. If you have RTSS version 7. This means that you will not see the game in OBS while it is minimized. Either make a test recording and check it to verify the capture worked properly, or move OBS to a second monitor if you have one. We recommend running the game in either windowed or borderless fullscreen and using a Window Capture instead.

Furthermore, emulators and older games are often not compatible with modern game hooking processes; if you are having issues with capturing programs like this with Game Capture, try capturing them with Window. If you are using a laptop or all-in-one computer, make sure your OBS and the game you are running are using the High-performance GPU, per the instructions here.

Troubleshoot problems playing a disc. If none of these steps correct the issue, continue to the next step. Step 2: Restart the game.

Sometimes a game freeze or startup problem can be caused by a temporary issue that can be corrected simply by exiting and restarting the game. If the game is running, try exiting to the Home screen. Note Some game freezes can keep you from exiting the game.

Try to restart the game. Step 3: Power cycle your console. Try power cycling your Xbox. A full power cycle completely reboots your console. Doing this does not erase any of your games or data. Make sure you hold the power button for at least 10 seconds until the console completely shuts down. Step 4: Test your network connection. A network connection issue can sometimes affect gameplay. Note Any outages will appear under Current Network Status. On the Network settings screen, select Test network connection.

If the connection test is successful, your console will connect to the Xbox service. Note If you're prompted to update your console software, select Yes. Troubleshoot your Xbox network connection. Step 5: Try using a different profile. Sometimes gameplay can be affected by corrupted profile data on your Xbox console. To see if this is the case, try playing the same game using a different profile on your console.